Welcome to the FuntasticFactory.com website terms and conditions
These terms and conditions apply to any products that you may purchase from our website www.FuntasticFactory.com. Please read all of these terms and conditions carefully before you order any products from our website because by ordering any of our products, you agree to be bound by them.
Please understand that if you do not accept these terms and conditions, you will not be able to order any products from our website.
We are a Pakistan based company.
This website is only intended for use by people resident in those countries we offer delivery as detailed on our Funtastic Factory website (these are what we call the “serviced countries”). We are unable to accept orders from any other country.
Our website is also only intended for use by consumers; that means people who want to buy our products for personal use and not for any business purposes. We reserve the right to reject your order if we reasonably think that you are buying our products for business purposes but we will contact you to discuss this first.
If you want to order any products from our website then you will need to provide us with certain details.
You will be asked to enter information such as your name, address, email address and telephone number. You are responsible for ensuring that all of the information you provide to us is true and accurate and we will validate the name, address and other personal information that you give to us during the ‘checkout’ process against appropriate third party databases. If any problems arise from these checks, we will give you a call.
We think it is important that you know exactly what personal data we collect from you and how we look after and use it.
Your Order Status
By placing an order through our website, you are confirming to us that:
- you are a consumer and are not purchasing our products for any business purposes;
- you are resident in one of the serviced countries
- you are accessing our website from one of the serviced countries.
How is the contract formed between you and us?
The technical steps required to create a contract between you and us are as follows:
- You will be guided through the ‘checkout’ process by a series of instructions. If you want to correct any errors you have made, you can do so by clicking the ‘back’ button.
- You place the order on our website by clicking the ‘order now’ button at the end of the ‘checkout’ process.
- We will send you an email to acknowledge that we have received your order. This is not an order confirmation or acceptance of your order because we will have to carry out stock and identity checks first.
- Finally, we will then send you an email to confirm that your order has been dispatched to you. At this point, your order has been accepted by us and the contract is formed between you and us (unless we have notified you that we do not accept your order).
Where you have chosen to have your products delivered to you, we can deliver your products to anywhere within the serviced countries.
We will do our best to try and deliver the products to you in accordance with the timescales set out in your dispatch confirmation email. However, we cannot always guarantee that we will meet these dates due to factors beyond our reasonable control.
We will deliver the order to you at the delivery address you entered during the ‘checkout’ process.
Please note that we will deliver to the threshold of the building, but you will be required to carry the objects into your home so please ensure that there will be someone at home who will be able to do this.
If you have opted for COD (Cash On Delivery) option, please make sure that the amount is paid in full to the courier.
If you provide us with an incorrect delivery address and your order is signed for by someone else as a result, we cannot be responsible for any loss you incur as a result so please ensure that you have entered all your details correctly.
The price of the products will be as quoted on our website from time to time.
Products prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation email.
Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. Where we recognize that we have charged the incorrect price, we will contact you to see what you want to do. If the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the goods to you at the incorrect lower price.
Payment for all products must be made by one of the methods offered during the ‘checkout’ process or on Delivery (If the Customer opts for COD option)
Discounts and offers
We may run special offers and/or discounts on our website from time to time at our discretion. We reserve the right to terminate any special offer or discount at any time without notice (but this will not affect any orders that we have already accepted).
If you change your mind or you simply want to cancel your order for any reason, the sooner you inform us the better, you can do so at any time before you receive a dispatch confirmation email from us. We dispatch most orders within 24 hours so be sure to let us know about any cancellations at your earliest.
To cancel your order, please contact Customer Services or email at [email protected] If your order has been shipped, we will not be able to cancel it. The best option then is to return the item for a redeemable voucher.
Where you have cancelled your order within 7 days after the date you have received the products, any delivery charges and returns costs shall be at your expense but there are additional terms that you must meet before we do so, as follows:
- You must return the products with their original packaging or ensure that they are otherwise packaged safely. Regretfully, we are only able to accept returns where the packaging is unopened; and
- The products must not have been used and must be in a re-saleable condition.
Each product is sold subject to its product description which can be found on the particular web page for the relevant product.
Please note the following with regards to all product descriptions on our website:
- We reserve the right to alter specifications without prior notice. This will not affect any orders for which you have already received a dispatch confirmation.
- All sizes and weights are given as a guide only and are approximate.
- A name given to a product is not necessarily representative of its colour, for example. If you have a specific requirement or are unsure as to the exact colour, please contact Customer Services.
- Wood is a natural product and will therefore carry minor imperfections and characteristics such as grain and color variation and knots. These characteristics are not classed as a manufacturing fault. Manufacturers normally use different grades of wood for items such as cots or beds and therefore the finish can appear differently. Words such as “antique pine” may not mean that the wood is “antique” wood, therefore if you have a specific requirement, please contact Customer Services.
- Accessories supplied to coordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault.
The Goods when dispatched go through our stringent quality control process. If you think that any of the products you have received are defective, then in the first instance please contact Customer Services who will do their best to assist you. If the fault you have reported falls within our criteria then we will either repair the product or provide a replacement (which may be of the same model or a similar model with the same specifications, any delivery charges and returns costs shall be at your expense.
If you are not 100% satisfied with your purchase from FuntasticFactory.com then you can return your item(s) within 7 days after you have received your purchase. (Returns must be unopened, in the state you received them, and in the original packaging).
Returns can be made using either of these options:
- Call or email FuntasticFactory Customer Service and request a return.
- Share the reason for your returning the item with our staff.
- Our courier partner is instructed to collect the items from you.
- We will send a replacement item in exchange OR
- We will issue you a refund coupon once the items reach our warehouse
You can use that coupon to order the same item in a different color or order any other item that you like. You must return the products at your own cost and any delivery charges and returns costs shall be at your expense.
Data that we collect
We may collect various pieces of information if you seek to place an order for a product with us on the Site.
We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (in some cases), telephone number, mobile number, fax number, payment details.
We may pass your name and address on to a third party in order to make delivery of the product to you (ex: our supplier).
Payments that are made through the Site will be processed by our relevant agent. You must only submit to us or our Agent or the Site information that is accurate and not misleading and you must keep it up to date and inform us of changes. You may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those that are open and those that are shortly to be dispatched and administer your address details. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties
If you choose to provide us with personal information, you agree to the transfer and storage of that information on our servers.
We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address. For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition
We may also send you other information about us, the Site, our other websites, our products, sales
We may pass your details to other companies in our group. we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction
If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the products and other losses that you suffer as a result of our failure to comply which are a foreseeable consequence of such failure.
Nothing in these terms and conditions excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
Cash on delivery:
Using this service, you can pay cash to the delivery agent upon receiving your order. This service will enable you to shop at FuntasticFactory.com conveniently and hassle free. When you make a purchase using the cash on delivery option, your product will be booked. Our Customer Care Expert will call to confirm your Order before it gets dispatched. You can pay in cash to the delivery agent upon receiving your order.
Credit/ Debit Cards:
We accept payments through Visa and Master cards. If you wish to pay through your Credit/ Debit card at checkout, this will let you to the page powered by Etisalat locally hosted by a renowned bank. You just need to provide your card details here (Card no., Expiry, Verification Code etc) and you are done with all procedures. FuntasticFactory.com offers a safe and secure transaction system so as to ensure a trustworthy online shopping experience for our customers.
Online Bank Transfer:
We offer online transfer facility through renowned Banks. After placing your order, a customer services representative will call you and provide you with the details. We guarantee a safe and secure transaction system so as to ensure a trustworthy online shopping experience for our customers
Neither we nor you will be responsible if we are unable to perform our obligations under the contract due to events which are genuinely beyond your or our reasonable control (as applicable)..
We revise our terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.
If you have any questions or complaints, please Email our Customer Services on [email protected]